People development

Background

Areas of Impact

Poste Italiane’s commitment to its employees can be summarized in the following areas:


Staff training and development
The Group heavily invests in the promotion of training courses that support the needs of a
continuously transforming business. In 2015, we established our Corporate University, which is organized into different academies based on the skills they address.
In general, we set a goal of offering our employees 25 million hours of training between 2024 and 2028.


Furthermore, through a set of Development, Talent and Change Management initiatives dedicated to heterogeneous population targets, the Group aims to enhance business performance by attracting and developing talent, with a view to employee experience. For more information with respect to the main development programs envisaged by Poste Italiane to enhance and improve people skills, please refer to the in-depth document .


Health and prevention
In addition to implementing the necessary health and safety policies and adopting all useful measures to reduce accidents, occupational injuries, and occupational diseases, in 2021 we launched a campaign to raise awareness and increase involvement in the issue, particularly in local operations centers (distribution centers and post offices) and related coordination structures.

We have also set a goal to annually confirm the ISO 45001 certification (Occupational Health and Safety Management System) for 100% of companies within the group.


Staff welfare and well-being
Poste Italiane is committed to increasing its responsibility for the well-being of its people, by strengthening the welfare system and the spread of an inclusive culture. This is why we act in support of employees and their families, particularly in aspects of work-life balance, supporting parenthood and the growth of the younger generation.

Poste Italiane provides crèches at its Rome and Bologna offices for the children/grandchildren of Group employees and, for a portion, for users from municipal and third-party entities as a subsidiary response to the needs of local users. The service is extended to more than 100 families with children from 3 to 36 months and an employee contribution from the company of 55% of the value of the monthly fee is provided.

Poste Italiane is also committed to valuing people and their contributions in two other areas: the development of innovation and talent, the potential impact of which can significantly increase sustainable growth.

For more information with respect to the organization of People within the Group, please refer to the in-depth document.

Boosting innovation – Insieme 24 SI

Alongside traditional communication channels, the power of word of mouth and peer-to-peer involvement is vital. Insieme 24 SI is an online platform that collects and coordinates innovative ideas to support our strategic sustainability targets, provided directly and spontaneously by anyone at Poste Italiane who wants to. It is therefore a space where people can come together to propose concrete solutions to our sustainability journey, forming heterogeneous groups that collaborate in an agile way to accelerate change in the spirit of entrepreneurship.

A jury then chooses 10 ideas that are developed by accelerator teams, each working like a startup to produce an output in 10 weeks. The goal is to create a space for attracting ideas and allowing people to experiment and practice, ultimately generating a concrete output to institutionalize innovative developments.

This initiative encourages the spread of a culture of progress and allows individuals to prepare for the challenges that await Poste Italiane, fostering adaptability and enhancing the group's ability to continually reinvent itself.

Development of talent – Blooming Program

Like flowers, each of us is different, and we bloom through the unique interaction between our inner soil and the outside world, but individual blooming always requires individual development.

For Poste Italiane, it is essential to identify and enhance the best talents already present in the group, developing personalized career paths that are not limited to individual areas of origin. The Blooming Program is therefore dedicated to the blooming of talents identified by our Personnel Assessment processes, offering opportunities for experiential growth based on direct exposure to qualifying and challenging situations, areas, and processes.

One of these is job shadowing, which allows someone to "follow" another person with different job responsibilities to observe and learn a new role.

Mentoring, on the other hand, pairs our talents with mentors that can help them grow both professionally and personally, addressing and overcoming possible weaknesses in an informal setting.
Through coaching, training and counseling, we also offer sessions of training, learning and listening that are organized in a more structured way, again to provide talents with all the personal and professional tools they need to grow and aspire to new goals.