The people at Poste Italiane

Anna Uzzo
The financial advisor is a central figure at Poste Italiane. Professionalism and competence are two key words that describe a team of experts helping customers to navigate their way through the many savings proposals and offers. In the whole of the Campania region, there are 843. And Anna is one of the financial advisors here at the Central Naples post office.

I was hired in December 2020, at the height of the pandemic. My typical day? I am a consultant. I manage my clients' assets. I try to understand their needs and meet them. In the role of the dynamic financial advisor, we have business goals to achieve and that is also what is exciting about this role. Plenty of motivation is important. You are challenged every day, but the role also offers a lot of satisfaction. You create wonderful relationships with customers. In-service training involves e-learning and classroom sessions.
 
Not least because the financial world is constantly changing and because the training and product offerings of Poste are constantly evolving. When customers come to you, what are the most common questions? They ask us about our products for postal savings bonds, postal savings books, including online and standard formats for access to offers, online-only offers and also insurance investment products. 

Chiara Valentini
My name is Chiara Valentini, I am a financial advisor at the post office in Piazza Vittoria.
I have been doing this job for about two years... two and a half years... and I would like to point out that it was my first job after graduating with a master's degree in economics.

The main role of the advisor, shall we say, is the ability to find a common thread with each client that allows us to identify their needs and requirements.

I remember many stories that touched me. One of those I remember most clearly was in the early days when I first started with Poste Italiane.
One afternoon I encountered a guy who simply needed a list of transactions, because there was a lot of people at the counter.

We chatted and he told me that he could not touch his savings because he had to bring his family over from abroad and therefore needed to find an alternative solution.
Together we managed to obtain a loan for him.
He is still my customer to this day and his whole family comes to the post office and is served by me and my colleague.

Anna Maria Severini
"Patience, cheerfulness and willingness to listen. These are the qualities a counter clerk has to have. People trust Poste Italiane so they trust the people who represent the company. This is a source of great pride and satisfaction".

The interaction with people, the collaboration between colleagues: staying behind the counter means listening and solving problems, helping and understanding.  "Patience, warmth and the wish to listen", so Anna Maria.

There are so many and so different people who go to the post office every day, from the usual customer to the so-called new Italians, from pensioners to people with special needs: for all of them the counter clerk’s presence and competence is necessary because it is the counter clerk who is in charge of managing and solving the different needs.

“People trust Poste Italiane and consequently they trust me who in that very moment represent the company. This is a further reason to be proud and satisfied of.” Anna Maria lives in a little town and knows many, maybe even all people, thanks to her job in Poste.

Paolo Patriarca
Taking care of logistics in a company like Poste Italiane is fascinating because you are continuously dealing with people
Ours is a network of people, the most important asset we have.
It is a network of colleagues that gets to the homes of Italians every day.
“Logistics is a never ending flood”. Thanks to this definition it’s easy to imagine vehicles, objects and people of Poste Italiane being moved and having customers’ requests delivered to their homes all over Italy every day and night. Logistics is time, moment, not days ", so Paolo Patriarca. In the video we see him engaged as a volunteer for the Italian Red Cross, once again struggling with an organisation and its people.
Paolo’s day starts with him reading the information of what occurred the night before and learning the decisions taken concerning possible technical intervention. In fact the people working on such topics are required, in addition to technical skills, to have the ability to understand situations quickly, remain alert, be flexible and communicative.

Roberto Iovino
Everyday is dynamic and filled with new encounters. For Roberto, relating with people is an essential aspect of his job. And being a mail carrier means having the chance to work in many unique places in Italy. "Working in Caserta is really exciting, because it truly is a beautiful city, and we get to enjoy amazing views, with the Royal Palace right in front of the post office"

Valentina Vellini
For Valentina, being a mail carrier allows her to get to know many places, people and stories. She enriches herself a little more every single day, and this is amazing. “I get to know the people who live here, and I love it when I can still deliver postcards.”
“Plus, since I started working in Rome Centre, I often stop to gaze at some of the sights and take a picture. I feel like a tourist, because you simply can't get enough of Rome.”

Nicola Sotira "Computer Emergency Response Team"
"Every day we work to protect the information of Poste Italiane and all its customers".
"Our everyday job is to protect all information concerning both our clients and the company.” This, in a few words is what Nicola Sotira and his group do every day. It’s like being in a gym, exercising nonstop in order to prevent cyber-attacks. Sure, you need to know how to program a computer and have strong technical skills, but the most important thing if you wish to work in the field of data protection is that you like doing research and you have to be curious: “do not stop when there is the first sign of a problem, continue with investigating". The satisfaction for his job and for his team is clearly shown in the video. Then we discover his passion: horses and the freedom they give him.

Silvia De Vecchi
"If you want to be part of HR management you have to be interested in people, because otherwise you'll be managing numbers, not people".
“If you work for Human Resources Management you must to be a link between the people and the company, between the employers forming the organization and the organization as a whole”.
About 15 people who work for Silvia De Vecchi, every day listen to the colleagues wishes and needs,  follow their professional careers, provide tools and know how in order to be able to give the best contribution to the company.
From the very first day at work, HR management supports  every single employee’s growth by finding the right mix between what the person wants to do and the needs of the company. 
It goes without saying that the first tool everybody must learn is effective listening : "In order to manage human resources one must be interested in people, because otherwise you manage numbers and not people".
The second essential element necessary for all those who deal with HR management, and strongly linked to the first, is the wish to go "one step beyond":  know the rules and create new ways and more functional habits, always in the interest of the person and the company.
Another important element is the ability to have an overview of the company's development, its business objectives and a detailed knowledge of the work contract, of policies and procedures to be able to act in a coherent and up-to-date way towards people.