Regione header della pagina

Poste Italiane

Your browser version is not updated, please update it.

SkillGym

Digital role play for conversational soft skills

SkillGym is the digital role play platform that allows you to move from volatile knowledge to solid experience, specifically addressing the most critical business conversations to develop the experience through consistent practice.
The training activity is experiential, authentic, immersive, in real time.
A selection of interactive conversations customized on the Poste Leadership Model was used for the training.
The aim of the experimentation is to support the development of Conversational Soft Skylls.
The Proof of Concept saw as owner the Human Resources and Organization / Development, Change Management and Digital HR function, with the involvement of 225 people from 5 business units, for a duration of three months from October to December 2021.
Main results:
  • 2137 sessions played, 630h of training
  • Increased awareness of one's conversational skylls, related development through reflection, concrete feedback in conversations with colleagues: greater empathy, attention to reactions and listening skills.