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Performance indicators

(KPI – GRI Standards)

[GRI 418-1] Privacy violation and data loss
  U.m. 2016 2017
Complaints received due to privacy violation N° 12 6
of which complaints received from third parties and
recognised by the organisation
 N° 12 6
of which complaints received from regulation bodies N° - -
Leaks, theft of customers’ data, loss of data of
identified customers		 N° - -

Digital services in figures
  U.m. 2016 2017
Customers registered in digital channels (web and App) of
Poste Italiane		 mln 12,5 15
Issued digital identity mln 0,6 1,8
App downloads - BancoPosta1 mln 4,4 6,1
App downloads - Post Office1 mln 2,1 3
App downloads - PosteID1​ mln 0,8 1,8
Download App PosteID1 mln 0,7 1,4
App downloads - PosteMobile2 mln 2,0 2,7
Operations completed by consumer digital channels (web and
App)3		 mln 33 39
Focus – Poste Vita Customers      
Poste Vite Insurane Group Customers registered in the reserved
area		 N° 316.436 417.657
Users using Poste Vita and Poste Assicura services by means of mobile
devices
 % 28,1 31,6
 


1The App downloads refer to iOS and Android users who have downloaded the App from the launch of the first version until the indicated date (31/12/2016 and 31/12/2017).
2The App downloads refer to iOS, Android and Windows users who have downloaded the App from the launch of the first version until the indicated date (31/12/2016 and 31/12/2017).
3Comprendono Bonifici SEPA ed Esteri e per detrazioni, Postagiro, RAV, F24, Ricarica Postepay, Moneygram, Girofondi, Ricariche telefoniche.

Resources of the business continuity plan
  U.m. 2016 2017
Investments1​ €/mln 4,1 3,6
Training exercises N° 4 5
Persons involved N° 180 180
Mainframe services (Open services under processing) covered
by disaster recovery plans
 % 100 100


1The investments refer to Business Continuity Management and technological disaster recovery Adaptation.