| As at 2019 | As at 2020 | As at 2021 | As at 2022 | As at 2023 | |
|---|---|---|---|---|---|
| Customers (million) | 35 | 35 | 35 | 35 | 35 |
| Average daily interactions (millions)1 | 11.9 | 13.5 | 17.2 | 21.2 | 23.1 |
| Group Revenues - € bn | 11.0 | 10.5 | 11.2 | 11.4 | 12.0 |
| Total Financial Assets - € bn | 536 | 569 | 586 | 576 | 581 |
| Poste Italiane Group employees (annual average) | 129,243 | 124,695 | 121,423 | 119,806 | 119,310 |
| Post Offices | 12,809 | 12,765 | 12,761 | 12,755 | 12,755 |
| Group Financial highlights €m | |||||
| Group Revenues | 10,960 | 10,526 | 11,220 | 11,374 | 11,989 |
| from Mail Parcels & Distribution | 3,492 | 3,201 | 3,695 | 3,651 | 3,746 |
| from Payment, Mobile and Digital | 664 | 737 | 882 | 1,134 | 1,447 |
| from Financial Services | 5,135 | 4,945 | 4,783 | 4,939 | 5,229 |
| from Insurance Services | 1,669 | 1,643 | 1,861 | 1,650 | 1,567 |
| EBIT | 1,774 | 1,524 | 1,846 | 2,396 | 2,620 |
| Net Consolidated Profit | 1,342 | 1,206 | 1,580 | 1,583 | 1,933 |
| Mail Parcels & Distribution Revenues - €m | 3,492 | 3,201 | 3,685 | 3,651 | 3,746 |
| from Mail | 2,456 | 1,897 | 2,082 | 2,066 | 2,070 |
| from Parcels | 852 | 1,159 | 1,403 | 1,395 | 1,395 |
| from Other | 185 | 144 | 210 | 190 | 281 |
| Mail Parcels & Distribution KPI's | |||||
| Mail Volumes (m) | 2,735 | 2,280 | 2,558 | 2,439 | 2,287 |
| Parcel Volumes (m) | 148 | 210 | 249 | 240 | 256 |
| Payments Mobile & Digital Revenues - €m | 664 | 737 | 882 | 1,134 | 1,447 |
| from Cards & Acquiring | 338 | 374 | 457 | 582 | 717 |
| from Transaction Banking | 86 | 79 | 115 | 233 | 381 |
| from TLC | 240 | 284 | 309 | 319 | 331 |
| from Energy3 | 12 | 17 | |||
| Payments Mobile & Digital KPI's | |||||
| SIM cards (m) | 4.4 | 4.6 | 4.7 | 4.8 | 4.7 |
| Postamat Debit Cards (m) | 7.2 | 7.2 | 7.4 | 7.5 | 7.5 |
| Postepay Prepaid Cards (m) | 21.5 | 21.7 | 21.1 | 21.4 | 22.1 |
| of which PostePay Evolution (m) | 7.2 | 7.7 | 8.4 | 9.5 | 10.0 |
| # of Apps downloaded (m) | 30.8 | 48.1 | 70.3 | 84.5 | 96,8 |
| Financial Services Revenues - €m | 5,135 | 4,945 | 4,783 | 4,939 | 5,229 |
| from Active Portfolio Management | 339 | 365 | 407 | 335 | 158 |
| from Interest Income | 1,585 | 1,537 | 1,485 | 1,910 | 2,244 |
| from Postal Savings | 1,799 | 1,851 | 1,753 | 1,600 | 1,740 |
| fromTransaction Banking | 998 | 904 | 796 | 763 | 764 |
| from Third Parties Distribution | 313 | 191 | 221 | 213 | 180 |
| from Asset Management | 100 | 97 | 120 | 119 | 144 |
| Financial Services KPI's | |||||
| TFA's - € bn | 536 | 569 | 586 | 576 | 581 |
| Average Postal Savings Deposits - € bn | 310.4 | 315.6 | 318.1 | 315.5 | 312.2 |
| Average Current Account Deposits2 (€m) | 61.9 | 67.4 | 79.1 | 86.5 | 83.5 |
| # of current accounts from Public Administration (K) | 50.2 | 48.3 | 45.8 | 41.7 | 38.1 |
| # of current accounts from Retail & Corporate (M) | 6.2 | 6.2 | 6.4 | 6.5 | 6.5 |
| Postamat Debit Cards (m) | 7.2 | 7.2 | 7.4 | 7.5 | 7.5 |
| Postepay Prepaid Cards (m) | 21.5 | 21.7 | 21.1 | 21.4 | 22.1 |
| of which PostePay Evolution (m) | 7.2 | 7.7 | 8.4 | 9.5 | 10.0 |
| Insurance Services Revenues4 - €m | 1,669 | 1,643 | 1,861 | 1,650 | 1,567 |
| from Life | 1,370 | 1,387 | 1,628 | 1,582 | 1,475 |
| from P&C | 158 | 142 | 121 | 68 | 92 |
| from Private Pension Plans | 140 | 113 | 112 | 140 | |
| Insurance Services - KPI's | |||||
| GWP - Life (€m) | 17,732 | 16,661 | 17,574 | 17,179 | 17,996 |
| GWP - P&C (€m) | 240 | 239 | 319 | 392 | 581 |
The Group applies IFRS17 starting from January 1, 2023, consequently 2022 figures have been restated
(1) Based on estimated digital daily visits on App/Web, Post Offices, third parties, contact centre, including daily visits related to Mail & Parcel deliveries
(2) Including Poste Italiane liquidity and treasury starting from 2023, consequently 2022 figures have been restated
(3) Figures presented net of commodity prices and pass-through charges related to Energy business starting from 2023, consequently 2022 figures have been restated
(4) In 2023 with IFRS 17, the detail of insurance revenue changed, consequently 2022 figures have been restated
KEY FINANCIAL TARGETS
Sustainable profitability and strong cash flow generation supporting enhanced dividend policy
| €bn (unless otherwise stated) | 2023 | 2024 | 2026 | 2028 | CAGR 2023-2028 |
|
REVENUES |
11.99 |
12.0 |
12.7 | 13.5 |
+c.3% |
|
EBIT |
2.62 | 2.7 |
2.9 |
3.2 |
+c.4% |
|
NET PROFIT |
1.93 |
1.9 |
2.0 |
2.3 |
+c.4% |
|
DIVIDEND PER SHARE (€) |
0.80 |
|
≥1.0 |
|
+c.7% |
| DIVIDEND PAYOUT | 54% | ≥65% over the plan | |||
Key performance indicator
| GROUP | FY 2017 | FY 2018 | FY 2019 | FY 2020 | FY 2021 | FY 2022 | FY 2023 |
|---|---|---|---|---|---|---|---|
| EBITDA margin (EBITDA / revenues) | 16% | 19% | 23% | 21% | 23% | 28% | 29% |
| Gross profit margin (EBIT / revenues) | 11% | 14% | 16% | 14% | 16% | 21% | 22% |
| Net profit margin (unet profit / revenues) | 7% | 13% | 12% | 11% | 14% | 14% | 16% |
| Group Shareholder Equity (€ bn) | 6.7 | 7.5 | 8.2 | 8.7 | 9.3 | 10.1 | 11.0 |
