At Poste, we provide every individual with the opportunity to embark on a major journey of professional and personal growth. 
Training is a fundamental part of this process. We believe that acquiring and continuously updating knowledge and skills is essential to tackle today’s challenges together and prepare for those of the future. 
This is the reason we created the Corporate University, a dedicated department responsible for designing learning experiences of value for all employees of the Poste Italiane Group. 

At Corporate University, we focus on personal empowerment, giving you all the tools you need to grow and expand your knowledge. Regardless of your role or field of work, you will be the one who builds the learning path that is most suitable for you to plan a motivating and fulfilling career, pursuing your curiosity and aspirations. The training provision is comprehensive, innovative, and flexible, with four distinctive features: Personalisation, Continuity, Quality, Innovation.  

Personalisation
Training is tailored to every professional role, based on the specific personal and business needs: 

• Financial Training: all those working in banking, finance, and insurance consultancy follow dedicated training programmes that comply with industry regulations, including induction courses, taking on a role, and annual updates on technical, regulatory, and relational skills.
• Postal Logistics Training: training projects are aimed above all at building a culture of process optimisation and continuous improvement at all levels, including by implementing Lean methodologies.
• Managerial Training: we support managers in the challenge of developing their mindset, boosting their leadership skills, and enhancing their ability to guide and inspire teams.
• Customer Relations Training: all employees in customer-facing roles undertake training to enhance their specialist knowledge and interpersonal skills, with the aim of improving customer centricity, laying the groundwork for long-lasting and solid relationships built on trust by listening and meeting customer needs. 

 
Continuous Learning 
From recruitment through every stage of career development, we continuously support the professional growth of our people with a view to continuous improvement. We recognise the importance of lifelong learning. 

Quality
We ensure high-quality learning experiences by assigning professional educators. Through our “Faculty project”, our in-house teachers share their know-how and expertise and are passionate about developing knowledge. 

Innovation
We design training experiences that embrace digital transformation. Through advanced learning tools and remote training solutions on-demand, our people can choose how to how to manage their own learning, decided what to learn and explore and when, based on their aspirations. Our Open Learning Area and AI-powered chatbot “Doc” are concrete examples of how we are putting into practice the new learning paradigm.

Through the Corporate University, we make our expertise available to the community by offering digital, financial, and postal education initiatives for local communities. 
This is in line with our traditional concern for the needs of citizens, consistent with our history as a socially responsible company that adheres to United Nations’ Sustainable Development Goals (SDGs).