Like all economies, Italy is undergoing a phase of significant structural transformation, characterized by a change from traditional business models towards digital ones. Italy’s competitiveness, growth and employment prospects will depend upon the expansion of new digital business models in areas such as e-commerce, online banking and, more generally, will depend on the successful digitalization of all public services. Poste Italiane believes that Italy offers significant growth opportunities in the digital sectors, as growth in these areas has been lower than the European average. As such, management believes that Poste, through its network, which includes c13,000 offices along with postmen and women serving 33 million customers in Italy, may play a central role in supporting Italy through its digitalization. As a result of its history, trust-based relationships and widespread presence throughout Italy, represents a point of reference for the general public, enterprises and the public administration. Poste intends to be a leading player in responding to demographic and technological trends currently in progress by developing its core business areas of mail and parcels, financial services and insurance services.
Poste aims to pursue growth and profitability targets by investing in the mail and parcels, financial services, insurance and asset management sectors, through:
Transforming its mail products and services and pursuing growth in the parcels segment via four key areas of transformation:
Consolidating the profitability of its financial services:
Pursuing growth in asset management and insurance services:
(1) immigrants who legally reside in Italy (2.2 million customers out of a total of 4.9 million new legal residents in Italy - Source: ISTAT data as of January 1, 2014