Service Control Room

Guarantees real time monitoring of Poste Italiane’s technological and service infrastructures to ensure an uninterrupted service for customers.

The figures:

• 190 different types of services and 50 million transactions a day
 13,000 Post Office branches
 7,000 Postamat ATM machines

The Service Control Room performs 24/7 end-to-end monitoring of the services provided by Poste Italiane via its ICT infrastructure. Its mission is to ensure continuity of all services by acting promptly and wherever possible preventing the occurrence of faults and outages.