Market Orientation and Customer Focus are the two primary guidelines of our organisational model.

Our operations are organised around two commercial channels and three specialised business areas backed by company units focused on strategy, governance, controls and the provision of services to support business processes.

The two commercial channels are run by the Post Office Network and the Business Sales and Public Administration department.

The Post Office Network manages the retail and small/medium enterprise segments. It serves as the main point of access to our products and services and coordinates the post offices network.

The Business and Public Administration department focuses on major industrial groups, banks and the public administration.

Mail, Logistic and Communication Services provides letter, parcel and advertising mail services while BancoPosta is the business unit dedicated to financial services.